DOCS Interactive Voice Response systems allow users to interact with bots by simply making a phone call.
Input is a combination of touchtone and voice, and guides users to perform typically simple tasks online.
Key considerations for IVR testing are:
- Accuracy Testing - to ensure the speech recognition and NLU models are working optimally and users are understood correctly
- Functional Testing - to ensure the system is behaving according to specification
- Load Testing - to ensure the system can scale to handle peak volumes
- Monitoring - to ensure the system is working reliably on an ongoing basis
Click the button to get started with testing an IVR system with Bespoken.
Chatbots allow users to interact with bots by simply clicking on a webpage.
Input is a combination of typing and clicking, and the chatbot enables performing routine inquiries, as well as asking general questions about the business.
Key considerations for chatbot testing are:
- Functional Testing - to ensure the bot is behaving according to specification
- Load Testing - to ensure the bot can scale to handle peak volumes
- Monitoring - to ensure the bot is working reliably on an ongoing basis
Click the button to get started with testing a chatbot with Bespoken.
Virtual Assistants allow users to interact via voice and touch with complex, general-purpose AIs.
These virtual assistants may be in the car, in a smart speaker, or built into our phones. They include solutions such Amazon as Alexa, Google Assistant, IBM Watson, Hey Mercedes In-Car assistant any many more.
Key considerations for Virtual Assistant testing are:
- Accuracy Testing - to ensure users are correctly understood
- Fulfillment Testing - to ensure the bot delivers right result/content for the user's request
- Functional Testing - to ensure the bot is behaving according to specification
- Monitoring - to ensure the bot is working reliably on an ongoing basis
Click the button to get started with testing Virtual Assistants with Bespoken.