Interactive Voice Response systems allow users to interact with bots by simply making a phone call.
Input is a combination of touchtone and voice, and guides users to perform typically simple tasks online.
Key considerations for IVR testing are:
Click the button to get started with testing an IVR system with Bespoken.
Chatbots allow users to interact with bots by simply clicking on a webpage.
Input is a combination of typing and clicking, and the chatbot enables performing routine inquiries, as well as asking general questions about the business.
Key considerations for chatbot testing are:
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Virtual Assistants allow users to interact via voice and touch with complex, general-purpose AIs.
These virtual assistants may be in the car, in a smart speaker, or built into our phones. They include solutions such Amazon Alexa, Google Assistant, IBM Watson, Hey Mercedes In-Car assistant any many more.
Key considerations for Virtual Assistant testing are:
Click the button to get started with testing Virtual Assistants with Bespoken.